Contact Us

Phone: 416-751-3158
Toll Free: 855-422-2272
Fax: 416-422-2008
chryslerbrands@bosspro.com

Boss Promotions
123 Sunrise Avenue
Toronto, Ontario, Canada
M4A 2V9

Recently we've been experiencing problems with the shipping calculator that is in use on our website. This may cause discrepancies with the amount that you are charged for shipping. In the case of such a discrepancy, you will be notified via email from which we will resolve the issue.

Sometimes items are too big to ship, and therefore you may get an error from in shipping from our system, please contact our office via phone or email and we can process your order manually.

Orders may be placed online anytime, or by phone or by fax, Monday through Friday, during business hours. To speak to a Customer Care Representative, please dial 416-422-2272 or 1-855-422-2272 . Our normal business hours are 9:00 a.m. - 5:00 p.m. (EST). After hours, please faxyour order to 416-422-2008 or enter your order online.

Knowledgeable representatives can assist you Monday to Friday, 9:00 a.m. to 5:00 p.m. EST, or, if you'd prefer, email us your question: chryslerbrands@bosspro.com

Rush Orders

In-Stock orders requiring a guaranteed delivery date/time should choose the expedited service on our website.

Method of Payment

All major credit cards are accepted. If you are a dealer and would like to set up an account, please contact our Customer Care Specialists.

Taxes

Federal and Provincial taxes are additional. IF YOU ARE A DEALER, AND HAVE A PROVINCIAL TAX EXEMPTION NUMBER, PLEASE CONTACT OUR CUSTOMER CARE SPECIALISTS.

Returns and Exchanges

All CLEARANCE merchandise is final sale. There are no returns or exchanges are allowed. No additional discounts apply to CLEARANCE merchandise.

All regular priced merchandise from the website may be returned or exchanged within 15 days of receipt. All additional shipping charges are extra. Items being returned will be subject to a 15% restocking fee.

All Sale Items are FINAL, no returns or exchanges.

Change/Modify Your Personal Information

If at any time you wish to review, change or update any personal information provided to us, simply select SIGN IN from the top menu bar and follow the instructions to update your profile, or e-mail chryslerbrands@bosspro.com. To protect the security and integrity of your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Question

I placed an order online but the system is not calculating my ship costs?

Answer

Occasionally the system does not calculate the ship costs, should this error occur, please call our Customer Service number and a representative will be happy to take your order by phone. Or email your order to chryslerbrands@bosspro.com

Question

I placed an order online, but the system isn't processing my credit card payment?

Answer

Please ensure there are no accents in your name or address. Should the error still occur, please call our Customer Service number and a representative will be happy to assist you.

Question

When does the order ship out?

Answer

In stock orders typically ship out within 24-48 hours. You will be contacted via email or telephone if the product(s) you have ordered are not in stock. Our warehouse typically ships out on Tuesday and Thursday, some exceptions may apply.

Question

I saw an item on the US site, but I don't see it on yours?

Answer

Unfortunately we are not affiliated with the US site, therefore we do not carry the same merchandise.

Question

I am a Dealer but I would like to ship on my own account.

Answer

Not a problem, please call our customer service department and they will assist you in setting this up.

Question

Do you ship to the US or Europe?

Answer

At this time, we do not do international shipping.

Question

What if I want custom branded shirts for our dealership?

Answer

Please contact your sales representative at Boss Promotions and they will be able to assist your request.

Question

What if I want to pick up my order and not pay for shipping.

Answer

Orders can be picked up at our office, please call a customer service to arrange this before you process your order online via credit card.